Job Description:

Customer Engagement and Support

- Acts as the regional focal point for LCO customer-facing sales initiatives, including but not limited to the upgrade, replacement and servicing of Field Instrumentation, Process Analyzers and other such devices

Service Governance & Operational Oversight:

- Oversight of service methodologies such as RMS-710-01_P001_R01, which outlines standardized procedures for regional service operations
- Coordination of regional lifecycle services, including LCA renewals, contract transitions, and escalation pathways for service-related scopes
- Enforces safety standards and regulatory compliance across region in all service activities

Financial Leadership

- Responsible for regional financial achievement of Product Service business unit
- Leads regional KPI tracking and engineering utilization to analyze and maximize performance

Team Development and Training

- Assist in the deployment of regional training programs for Product and Cross platform (LSBC/DES) solution creation for value selling
- Ensures standardized training materials and supports consultative selling skills

Technical Expertise and Product Lifecycle Management

- Manages field instruments and analyzers, including dashboards and digital tools for performance monitoring
- Assists local affiliates to oversee product lifecycle transitions, obsolescence communication, and replacement strategies

Client Satisfaction

- Acting as the escalation authority to expeditiously resolve client matters that cannot be resolved by the local team
- Interface with Local, Regional and Global teams in all CMUs and Delivery to ensure consistent and timely communication

Job Requirements:

- Degree in a field of Process Engineering and Measurement or a business degree
- Minimum of 2 years of experience in a field instrument and analyzer process measurement sales role
- Minimum of 5 years of hands-on field instrument and analyzer process measurement solution delivery (Desing, implementation and commissioning)
- Familiarity with all of Yokogawa Products will be a strong advantage
- Understanding or process control will be beneficial
- Experience in consultative solution selling will be beneficial
- Experience in digital transformation initiatives to improve technologies, productivity and reliability. Data analytical skills to identify trends to drive opportunities
- Exposure to CRM and ERP systems
- Ability to travel regionally for client visits and meetings as and when needed