Job Responsibilities

• Leading service sustaining team, including prioritizing, requirements, budget/resource planning, gap analysis, risk management, Continuous Improvement Process (CIP)/Field Change Order (FCO) implementation, validation, and release through engineering product design life cycles

• Driving continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management and training, building internal/external reports and analytics to measure performance, and providing opportunities for improvement and customer satisfaction.

• Communicating and working efficiently with global engineering, Spares, Sales, and Marketing teams to provide high-level support on volume and mature products. Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle

• Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance

• Work with Supply Chain team to implement and optimize the spare parts that will be stocked to support existing installed bases. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.

• Work with Service and Div Marketing and Design Engineering and Apps team to identify and define Availability @ Performance.

• Leading Service Life Cycle PLC and host Service Business Review for mature products to maintain company products relevancy.

• Validate End of Life (EOL) and Less Time Buy (LTB) request and develop service strategic to minimum service impact.

• Ensure service deliveries are in place for each Engineer Change Order.

• Review and approve tool shipment waiver to minimum impact to customer satisfaction.

Job Requirements

• Masters/Bachelor's degree in science or engineering

• Strong business acumen and experience in designing or supporting semiconductor equipment.

• Proven leadership skills with at least 10 years of experience leading a team of design or service engineers in the semiconductor equipment industry.

• Excellent communication and collaboration skills.

• Ability to drive initiatives and achieve business goal

• Demonstrates a proactive approach to problem-solving and decision-making.

• Exhibits strong organizational and project management skills.

• Is adaptable and able to thrive in a fast-paced, dynamic environment.

• Demonstrates a proactive approach to problem-solving and decision-making.

• Exhibits strong organizational and project management skills.